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Terms & Conditions

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Nventive Communications Kenya

Terms and Conditions of Sale 

Purchases made on outlet.nventive.co.ke or nventive.co.ke (the “Site”) are regulated by the following Terms & Conditions (the “Conditions”).

By clicking on the “accept” button, the user accepts the Conditions without any limitations or reservations.

The site belongs to Nventive Communication, Eliud Kiarie Ndekei, Kenyan Citizen of ID Number 28384002

1. Services offered by the site

The Site offers the chance to benefit from print services and other good we offer (the “Services”).

To access the services, the user has to be registered to the Site. During the registration stage, the user will be asked to specify if they intend to register and therefore purchase goods as a company/professional or privately, specifying the user’s nationality. Only purchases made by private users will be subjected to the rules applicable to consumers.

All final product prices viewed on the site are shown in Kenya Shillings,  with or without VAT, depending on the country or registration type. Product prices are subject to periodic changes and variations.

Shipping costs are considered as included for certain products and offers. For all the other products, the shipping costs will be paid by the user.

2. Product selection and purchasing method

After being authenticated, the user will be able to proceed with the selection of products as described in the appropriate sections, by selecting them one after the other, customizing them, and adding the required quantity to the shopping cart. Some images may be provided for informational purposes and could differ from the final delivered product.

Except in the case where the user does not opt for images or designs suggested by Nventive Communication for certain products, once the quotation has been confirmed and the payment has been completed the user will be asked to complete the order by loading the file/artwork they wish to print in the “upload area”. The user remains the only responsible party for the verification of contents, spelling and artwork of loaded files.

After selecting the desired products, an order check out screen will be shown displaying the costs and total spending of the order.

3. Payments and loading of content

The client will be able to purchase products online and carry out payment as indicated on the site, by following the instructions indicated for the chosen purchase procedure.

The necessary information for payment will be forwarded, by means of cryptographic protocols, to the payment institution which has been entrusted by Nventive Communication for electronic payments, without possibility of any third party having access to the information.

Payments must be made in advance and only after the payment.

During the purchasing stage, invoicing for all users is carried out by Nventive Communication. Invoices are available under “My Account”. It is your responsibility to print all invoices and keep them for your records.

4. User responsibility for uploaded content

The selection of content and images to be printed, as well as the acquirement of the authorisation for their reproduction, where necessary, is the complete responsibility of the user. Nventive Communication won’t proceed under any circumstances with the verification of contents if it is not related to the technical specifications and the graphic’s compatibility with the required specifications.

Nventive Communication may not be in any way held responsible for the non-authorised use of pictures by users or for any type of rights violation by third parties.

The user hereby releases Nventive Communication, undertaking therefore to indemnify it, from any responsibility to third parties that may complain about violations of intellectual property rights, damage to company image, honour, decorum, moral integrity or any monetary or non-monetary damage in consequence to the printing of images and contents uploaded by the user.

Nventive Communication reserves the right, at any time, to stop any order which shows a clear violation of intellectual property rights of third parties or if the contents are defamatory, violent or otherwise contrary to public law and morality.

5. Automatic verification of uploaded files

The Nventive Communication system automatically verifies format compatibility with regards to dimensions, resolution and the presence of open fonts, font verification and the conversion into paths, checking for any white overprinting and punching, as well as the conversion of Pantone colours to the best profile for the print requested (the system does not indicate Pantone colours present in the file, but it converts them directly to CYMK).

In the case the file does not conform, the system will block the order. In such case, the user will be advised immediately via email and asked to upload the file once again.

If the system does not reveal any problems, the file will automatically pass into production.

6. File verification on request

At the request of the user, through the “Verify file” option, for an surplus fee,  your file may be verified by a professional graphic-aesthetics Nventive Communication operator.

By selecting this option, Nventive Communication will provide: graphic test of layers, template paths, safety margins, distance of the graphic elements from the edge of the print, front and back orientation, verification of .pdf files for the specific requirements of magazines and/or catalogues, (spine size, number of pages, cover files), and verification of the correct graphic setting in the event that it is necessary to fold the print.

Note that the verification system does not include an exhaustive layout check, spell check or of any missing photos inside magazines, catalogues or books.

7. Delivery and shipping times

The delivery of products will be carried out on dates selected by the Nventive Communication as soon as shipping fees have been paid. Under no circumstance will Nventive Communication be held responsible for possible damages caused by a late delivery.

8. Withdrawal right

The right of withdrawal without penalty and without specifying the reason, usually guaranteed to the “consumer” users, does not apply to most services offered by Nventive Communication, as the goods provided are custom-packaged and personalised.

Nventive Communication

Soin Arcade Westlands Road

Nairobi, Kenya

Tel.: +254703235252

Email: consult@nventive.co.ke

www.nventive.co.ke / outlet.nventive.co.ke

Nventive Communication will send a confirmation message to the user, indicating the way in which the product will be returned. Once returned, Nventive Communication will reimburse the user at the full price.

Costs of returning items are paid for by the customer.

9. Liability disclaimer – products’ defects

Nventive Communication will not be held responsible by users for damages of any kind, whether direct or indirect, deriving from possible errors, of any type, in the printing of the file sent by the customer, except in the case of wilful misconduct or gross negligence.

Nventive Communication will do its best to respond to any complaints received within two hours.

10. Applicable law and jurisdiction for legal entities

The present conditions are subject to Kenyan law.

For all orders from individuals who are not classed a “Consumer”, all disputes relating to the interpretation and/or execution of this contract will be under the exclusive jurisdiction of the court of Venice, Italy.

Pursuant to sections 1341 and 1342 of the Italian Civil Code, the user accepts the following specific provisions of the conditions: 7 (Delivery and shipment times); 9 (Liability Disclaimer – products’ defects); 10 (Jurisdiction and applicable court)

Rev. 3 – 09/02/2019

The “Terms and conditions of sale on Nventive Communication” are not retroactive to the date of revision.