Refund and Returns Policy

Refund and Returns Policy at Nventive Communication

At Nventive Communication, we strive to ensure your satisfaction with our products and services. Our refund policy is designed to address any issues that may arise with your order. Please review the following details regarding our refund process:

1. Eligibility for Refunds:

• Refunds are offered for items/orders that do not match the approved artwork by the customer.
• Eligible for refund: Products that deviate from the approved artwork, resulting in significant discrepancies.
• Not eligible for refund: Products approved by the customer but later found to contain errors or discrepancies.

2. Refund Process:

• Customers must notify us of any issues with their order within 5 working days of receipt.
• To request a refund, please contact our customer service team via WhatsApp at +254 703 235 252 or email consult@nventive.co.ke.
• We reserve the right to evaluate each refund request on a case-by-case basis.
• Refunds may be issued in the form of a full or partial refund, depending on the nature of the issue and the extent of the discrepancy.
• If a refund is approved, it will be processed within a reasonable timeframe, typically within 5 working days.

3. Reprint Option:

• In some cases, we may offer to reprint or reproduce the work instead of issuing a refund.
• The decision to reprint or refund will be based on the specific circumstances of each case.

4. Return of Items:

• Customers may be required to return the items in question to our office for inspection.
• Return shipping costs are the responsibility of the customer unless otherwise agreed upon.

5. Communication:

• We are committed to open communication throughout the refund process.
• Our customer service team is available to address any questions or concerns you may have regarding your refund request.

6. Exceptions:

• Nventive Communication reserves the right to refuse refunds for orders that do not meet the eligibility criteria outlined above.
• Refunds may be denied if the customer fails to follow the proper notification and return procedures.

7. Contact Us:

• For assistance with refund requests or inquiries, please reach out to our customer service team:
  • WhatsApp: +254 703 235 252
  • Email: consult@nventive.co.ke

We appreciate your understanding of our refund policy and are committed to ensuring a positive experience for all our customers.

Last updated: 22nd April 2024