Delivery Policy

Delivery Policy at Nventive Communication

At Nventive Communication, we are dedicated to providing a seamless and reliable delivery experience for our customers. Please review the following details regarding our delivery policy:

1. Delivery Locations:

• We offer delivery services to all locations within East Africa, including Kenya, Uganda, Tanzania, and beyond. No matter where you are in the region, we ensure prompt delivery of your orders.

2. Delivery Methods:

• Trusted Partners: We collaborate with reputable delivery service providers such as Wells Fargo, Uber Delivery, and other trusted parcel delivery services to ensure the safe and timely delivery of your orders.
• Flexible Options: Customers have the flexibility to choose from various delivery methods based on their preferences and requirements.

3. Delivery Timeframes:

• Estimated Delivery Time: The estimated delivery timeframe for each order may vary depending on factors such as the shipping method selected, the destination address, and any unforeseen circumstances.
• Timely Dispatch: We strive to dispatch all orders promptly to minimize delivery times and ensure timely arrival at the customer’s doorstep.

4. Tracking Orders:

• Order Tracking: Upon dispatch, customers receive a unique tracking number that allows them to monitor the status and progress of their shipment.
• Real-Time Updates: Customers can track their orders in real-time using the provided tracking information, ensuring transparency and visibility throughout the delivery process.

5. Delivery Notifications:

• Communication: We keep customers informed about the status of their deliveries through proactive notifications via email or SMS.
• Updates on Delays: In the event of any unexpected delays or issues with the delivery schedule, our customer service team communicates promptly with customers to provide updates and assistance.

6. Sample Delivery:

• Sample Requests: Customers can request the delivery of samples to their preferred address for review before placing bulk orders. Sample delivery is subject to separate costs and shipping timelines.

7. Delivery Charges:

• Cost Responsibility: Customers are responsible for covering the cost of delivery, which is calculated based on factors such as the delivery location, package weight, and shipping method selected.
• Transparent Pricing: Delivery charges are clearly communicated to customers during the checkout process, ensuring transparency and clarity in pricing.

8. Contact Us:

• For any inquiries or assistance regarding delivery, tracking, or shipment status, please reach out to our dedicated customer service team:
  • WhatsApp: +254 703 235 252
  • Email: consult@nventive.co.ke

We value your trust in Nventive Communication for your delivery needs. If you have any questions or concerns, please do not hesitate to contact us for assistance.

Last updated: 22nd April 2024